Name
Summary
Customer Delight is the process of ensuring that every customer interaction consistently demonstrates your commitment to exceeding customer expectations. Customer Delight goes well beyond customer satisfaction.
Setting priorities and managing time effectively is basic to managing individual and organizational performance.
Personal Profile System®
Good communication is one of the most valued skills in the workplace and effective listening is crucial to communicating productively inside the organization and meeting the competitive challenges outside the organization.
Successful team members don't do the same thing at the same time. They do the right thing at the right time. And while team members work together toward a common goal, individuals still must play their individual roles in the process.
Our increasingly diverse society is reflected in growing workforce diversity. Leading organizations acknowledge that working successfully with others who don't share the same background, beliefs, or traditions is a top priority in today's workplace.
Work expectations are those things people consider likely to happen in their job situation, either now or in the future.
