|
Name |
Summary |
 |
Customer Delight in Nonprofit
Organizations |
Customer Delight is the process of ensuring that every customer
interaction consistently demonstrates your commitment to exceeding customer
expectations. Customer Delight goes well beyond customer satisfaction.
|
 |
Time Mastery |
Setting priorities and managing time effectively is basic to managing
individual and organizational performance. |
 |
DiSC® Classic |
Personal Profile System® |
 |
Personal Listening
Profile® |
Good communication is one of the most valued skills in the workplace
and effective listening is crucial to communicating productively inside
the organization and meeting the competitive challenges outside the
organization. |
 |
Team Dimensions Profile® |
Successful team members don't do the same thing at the same time.
They do the right thing at the right time. And while team members work
together toward a common goal, individuals still must play their individual
roles in the process. |
 |
Discovering Diversity
Profile® |
Our increasingly diverse society is reflected in growing workforce
diversity. Leading organizations acknowledge that working successfully
with others who don't share the same background, beliefs, or traditions
is a top priority in today's workplace. |
 |
Work Expectations Profile® |
Work expectations are those things people consider likely to happen
in their job situation, either now or in the future. |