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Programs and Services

Service Area Overview Service Options
Organizational Development

Assist your volunteer and/or staff leadership to 1) assess organizational performance and 2) develop effective action strategies.

May be proactive or reactive in nature.

Individual consultation; data gathering, analysis; small- and large-group facilitation available



  • Diagnostic consultation
  • Management audit
  • Situation appraisal
  • Climate survey
  • Stakeholder feedback
  • Strategy development
  • Image enhancement, positioning
  • Leveraging partnerships, collaboration
  • Merger management
Common Sense Planning

Encourage your nonprofit organization to create its own future by helping volunteer and staff leadership to 1) envision that future and 2) develop strategies for achieving it.

The process is practical, fast-paced and tailored to fit your unique need for short- or long-term plans.

Preparatory training; data gathering, analysis, reporting; retreat or conference facilitation; and other related services available



  • "Planning to plan"
  • Gathering critical perceptions
  • Values and culture scan
  • Creating a shared vision
  • Articulating the mission
  • Internal/external trends
  • Performance analyses
  • Goal setting
  • Identifying critical strategies
  • Contingency planning
  • Organizational alignment
  • Implementation issues
  • Implications for future development
Managing Critical Relationships

Your ability to form and sustain meaningful relationships with key stakeholders may mean the difference between success and failure for your organization.

Motivating keynote presentations, effective staff/volunteer training sessions available

  • Achieving "customer delight"
  • Volunteer/Staff partnerships
  • Relationship fundraising
  • Donor management
  • Establishing and maintaining high trust intra-organizational relationships
  • Managing individuals and teams for results
Building Critical Competencies

Optimize individual/team performance and your organization’s overall results by enhancing core skills, interpersonal relations and awareness among key volunteers and staff.

Variable length training programs, structured learning experiences available

  • Managing change
  • Consensus building
  • Facilitating and managing groups
  • 21st century communications
  • Effective listening skills
  • Myers-Briggs
  • DiSC® Personal Profile System®
  • Performance management
  • Managing time
  • Decision-making techniques
  • Interpersonal skills building
Leadership Support

Improve the ability of your volunteer Board and executive staff to effectively lead your organization into the 21st century.

Custom-designed programs, consultation available

  • Board governance issues
  • Leading vs. Managing
  • Executive Director competencies
  • Executive coaching
Using Technology Effectively

Select and implement useful technologies that will increase your productivity and support mission achievement.

Specialized consultation, training available

  • Needs assessment (software, hardware, training)
  • Software development and/or selection
  • Database development, management
  • Business application, use
  • Balancing high tech and high touch